Privacy Policy for Express Campers

(Express Campers is a trading name of Express Van Hire Limited).

Express Campers (“we”, “us”, “our”) is a trading name of Express Van Hire Limited, a company registered in the United Kingdom. We are committed to protecting your privacy and handling your personal information in a transparent and secure way.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make an enquiry, or hire a campervan from us.

1. Who We Are

Express Van Hire Limited Trading as Express Campers Registered in the United Kingdom.

We are the data controller, meaning we decide how your personal data is used.

If you have any questions about this policy, you can contact us at:

Email:Lucy@expresscampers.co.uk

2. What Personal Data We Collect

We collect the following types of information:

Information you provide directly

  • Name

  • Address

  • Email address

  • Phone number

  • Date of birth (for insurance purposes)

  • Driving licence details

  • Payment information (processed securely by our payment provider)

  • Booking details and hire agreements

  • Emergency contact information

  • Any optional information you provide (e.g., special requests)

Information collected automatically

  • IP address

  • Browser type and device information

  • Website usage data (via analytics tools)

Information from third parties

  • Driving licence checks (via DVLA)

  • Insurance verification

  • Payment processors

  • Fraud prevention services

3. How We Use Your Personal Data

We use your information to:

  • Process and manage your campervan hire booking

  • Verify your identity and driving licence

  • Provide insurance cover

  • Communicate with you about your booking

  • Send booking confirmations, reminders, and essential updates

  • Manage payments, refunds, and security deposits

  • Meet legal and regulatory obligations

  • Improve our website and services

  • Handle customer service enquiries

  • Protect our business from fraud or misuse

We only use your data when we have a lawful basis, such as fulfilling a contract, complying with legal obligations, or with your consent.

4. Marketing Communications

We may send you updates about new vans, offers, or services only if you have opted in.

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

We never sell your data to third parties.

5. Sharing Your Personal Data

We may share your information with trusted third parties, including:

  • Insurance providers

  • Payment processors

  • DVLA (for licence checks)

  • Breakdown assistance providers (e.g., AA)

  • IT and website service providers

  • Legal or regulatory authorities (when required)

All third parties are required to keep your data secure and use it only for the purpose we specify.

6. How Long We Keep Your Data

We keep your personal data only for as long as necessary:

  • Booking and hire records: 6 years

  • Driving licence checks: up to 3 months

  • Marketing data: until you unsubscribe

  • Website analytics: typically 26 months

When data is no longer needed, it is securely deleted.

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request a copy of your data (data portability)

To exercise any of these rights, contact us using the details above.

8. How We Protect Your Data

We use a combination of technical and organisational measures to keep your data safe, including:

  • Encrypted website connections (HTTPS)

  • Secure payment processing

  • Restricted access to personal data

  • Regular security monitoring

  • Staff training on data protection

9. Cookies and Website Tracking

Our website uses cookies to improve your browsing experience and analyse website traffic.

You can manage or disable cookies through your browser settings.

10. International Data Transfers

We primarily store data within the UK. If any data is transferred outside the UK (e.g., via cloud services), we ensure appropriate safeguards are in place, such as:

  • UK GDPR‑approved adequacy decisions

  • Standard Contractual Clauses (SCCs)

11. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Express Campers (Express Van Hire Limited) Email: Lucy@expresscampers.co.uk